Booking and Cancellation Policy.

To guarantee your and our online safety we use stripe and paypal as payment providers and you need to register and login before you can make a reservation.
You can choose the PayPal option if you want to pay in 3 parts.
After booking you can manage your booking from your personal dashboard.

Cancellation: If you wish to cancel the booking for any reason, this must always be communicated to us by e-mail or been cancelled in your personal dashboard (even if this has already been communicated to us by telephone, for example). We charge the following amounts, depending on the date of cancellation by the tenant.

July and August cancellation rules
100% payback:
Cancellation up to 15 days before the start of the rental period.
50% payback: 
Between 15 and 5 days before the start of the rental period.
No payback:
Cancellation between 5 and zero days before the start of the rental period. 
Bank costs: In all cancellation cases we will charge or withhold the bank costs that banks charge us for transfers.

Rest of the year cancellation rules
100% payback:
Cancellation up to 5 days before the start of the rental period. 
No payback:
Cancellation between 5 and zero days before the start of the rental period.
Bank costs: In all cancellation cases we will charge or withhold the bank costs that banks charge us for transfers.

On no show or non payment of the total amount of the total reservation amount, 100% of the rental price must be payed.
If the tenant only announces on the commencement date or during the rental period that he will not use the rented property (anymore), he will still owe the full rental price.

Have a great day, Kaat Cumps.

Need help?

Contact us at info@roses-holiday.com for questions related to refunds and returns.